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Standard Operating Procedures for Complaint Processing

Standard Operating Procedures for Complaint ProcessingM NICA PALACIO, DIRECTORD istrict of Columbia Office of Human RightsOctober 2017 DISTRICT OF COLUMBIA OFFICE OF HUMAN RIGHTS441 4th Street NW, Suite 570 NWashington, DC 20001 Phone: (202) Fax: (202) INTRODUCTION .. 4 SECTION I: GENERAL OVERVIEW OF THE OHR INVESTIGATION PROCESS .. 4 SECTION II: THE INTAKE PROCESS .. 6 SECTION III: SERVICE OF CHARGE OF DISCRIMINATION .. 12 SECTION IV: MANDATORY MEDIATION .. 12 SECTION V. INVESTIGATION .. 13 SECTION VI. PROBABLE CAUSE DETERMINATION & LEGAL SUFFICIENCY REVIEW .. 15 SECTION VII. RECONSIDERATION OR REQUEST FOR REVIEW .. 15 SECTION VIII. CONCILIATION .. 16 SECTION IX. FORMAL 16 SECTION X. APPEALS .. 17 SECTION XI.

6. Fair Credit Employment Complaint Questionnaire: This form is used for filing complaints of violation under the Fair Credit in Employment Amendment Act by individuals who were unlawfully required to submit credit information to a current or potential employer or by

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