Transcription of 08-02-2012 - Problem Solving & Critical Thinking
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08-02-2012 - Problem Solving & Critical Thinking
Problem Solving & Critical Thinking : How to Build These Vital CapabilitiesWebinarAugust 2, 2012 Karen Martin2 Most people spend more time and energy going aroundproblems than in trying to solve them. Henry FordRule #1 Embrace Problems34 Problems are not opportunities for Improvement. Rule #2 Insist on Cross-Functional Involvement5 Problems Nearly Always Extend Outside the Functional Silos in Which They re Discovered6 Rule #3 Follow PDSA Fanatically7 DevelophypothesisConduct experimentMeasure resultsRefineStandardize Stabilize8 It takes a different kind of Thinking to solvea Problem than the kind of Thinking that producedthe Problem .
Benefits of the A3 • Creates consistency in how organizations go about solving problems, managing projects, and making decisions. • Builds critical thinking and problem- solving capabilities across the entire organization.
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