Transcription of 2020 Annual Report
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2020 Annual Report
2020. Annual Report Building the network for what's next To our shareowners, In last year's letter, I described fiscal year 2019 as a year of challenge and change with more to come in fiscal year 2020, as was certainly the case especially with the emergence of COVID-19. When I discussed confronting challenges and embracing opportunities in last year's letter, I covered three enormously consequential developments for FedEx, which all merit reiterating: >> Trade disputes that began in calendar year 2018 and accelerated in calendar year 2019;. >> Strategic decision-making to position FedEx as the dominant e-commerce player; and >> Strategically timed aircraft and hub modernization programs. Challenge & change trade disputes: Trade is an essential element of prosperity. Arguably one of the biggest changes that has increased prosperity since the end of World War II has been the opening of global markets and the growth of trade.
The flexibility and automation of the FedEx Ground network made it possible to react quickly to challenges faced by e-commerce shippers due to inventory imbalances and an increase in fulfillment from store. Additionally, the network-wide rollout of Dynamic Route Optimization technology — which gives service providers near-real-
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