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6.1 Change Management Process Purpose / Objective

University of Alaska Office of Information Technology Change Management Process Purpose / Objective The Purpose of the Change Management Process is to control the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. The objectives of the Change Management Process are to: Respond to the customer's changing business requirements while maximizing value and reducing incidents, disruption and re-work Respond to the business and IT Requests for Change that will align the services with the business needs Ensure that changes are recorded and evaluated, and that authorized changes are prioritized, planned, tested, implemented, documented and reviewed in a controlled manner Ensure that changes to configuration items are recorded in the Configuration Management System Optimize overall business risk o It is often correct to minimize business risk , but sometimes it is appropriate to knowingly accept a risk because of the potential benefit Changes should be managed to: o Optimize risk exposure (supporting the risk profile required by the business).

process. When a change is ready to go into the live environment the change information is entered into the Change Management tool • The process primarily supports change control or notification activities ensuring changes are raised, recorded, reviewed, authorized and implemented consistently; however, just

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6.1 Change Management Process Purpose / Objective

www.alaska.edu

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