A guide to providing services - Aetna

A guide to providing F (7/14) Aetna Behavioral Health Aetna Resources For LivingSM Employee Assistance Program (EAP)Quality health plans & benefitsHealthier livingFinancial well-beingIntelligent solutionsTable of contentsAetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies. The EAP is administered by Aetna Behavioral Health, LLC, Horizon Behavioral services , LLC, Resources For Living, LLC, Aetna Health of California Inc., and Health and Human Resources Company, Inc. ( Aetna ).An introduction to the Aetna EAP, Aetna Resources For Living 3 Our philosophyThe Aetna Resources For Living structureWhy participants value Aetna Resources For LivingClinical information 4 Call centerAetna Resources For Living clinical staffCall center access and hours of operationReferral processFollow-upOur approachThreat of harmCoordination of careAccess standardsPerformance-based referrals for job-related substance abuse issuesAdditional services available to participantsProgram quality assurance and improvement 7 Quality standardsConfidentialityParticipant grievancesProvider relations 9 Provider credentialing and recredentialingNondiscriminationNotice of status changesAetna Resources For Living websiteEAP provider satisfaction surveyAetna Resources For Living plan designs 10 Reimbursement 11 What you

for services such as work/life balance, crisis management and international EAP referral. Why participants value Aetna Resources For Living Aetna Resources For Living is designed to be an inviting and dynamic program with features that make it a valuable resource members will want to use. The program features

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