Transcription of An overview of benchmarking benchmarking process: a tool ...
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An overview ofbenchmarkingprocess229An overview of benchmarkingprocess: a tool for continuousimprovement and competitiveadvantageDean Elmuti and Yunus KathawalaLumpkin College of Business and Applied Sciences, Eastern IllinoisUniversity, Charleston, Illinois, USAI ntroductionThe essence of benchmarking is the process of identifying the higheststandards of excellence for products, services, or processes, and then makingthe improvements necessary to reach those standards, commonly called bestpractices . The justification lies partly in the question: Why re-invent thewheel if I can learn from someone who has already done it?
BQM&T 4,4 230 This article is an overview of benchmarking process and its implications for continuous improvement and competitive advantage. In addition, the perceived
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