Transcription of Auditing Process-based Quality Management Systems
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Auditing Process-based Quality Management Systems
Auditing Process-based Quality Management Systems Charlie Cianfrani and Jack West C. A. Cianfrani & J. E. West January, 2013. Agenda Course objectives What is an audit? How to prepare for and plan an audit How to conduct an audit How to report on an audit Course closing C. A. Cianfrani & J. E. West January, 2013. Course Objectives Learn the basics of performing internal audits of a QMS based on the process approach Process mentality Consider policy, objectives, processes, products and organizational alignment Prepare an audit plan Conduct an audit Document findings Write an audit report Ensure follow-up on corrective actions C. A. Cianfrani & J. E. West January, 2013. Agenda Course objectives Introductions What is an audit? How to prepare for and plan an audit How to conduct an audit How to report on an audit Course closing C. A. Cianfrani & J. E. West January, 2013. What is an audit?
• Learn the basics of performing internal audits of a QMS based on the process approach ... – ISO 9000:2005 Quality management systems - Fundamentals and vocabulary ... • Records procedures • Customer complaint procedures • Specifications
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