BASIC SUPERVISION

BASIC . SUPERVISION . Study Guide effective January 2005. New York State Department of Transportation Transportation Maintenance Division 2. This book contains material adapted from many sources including: Supervising New York State: Introductory Program Developed by the New York State Governor's Office of Employee Relations, Cornell University, Extension Division of the NYS School of Industrial and Labor Relations, and The Civil Service Employees Association, Inc.: 1985. 3. TABLE OF CONTENTS: Introduction .. 5. Definitions of 7. 13. Leadership .. 21. Decision Making .. 29. Working With 43. Communication .. 53. 59. Developing Employee 73. Performance Evaluation .. 83. Managing Diversity .. 87. Procedures: SDR & Accident Reporting .. 93. Internal 103. Policy Reference Material: Safety, OTETA, EAP, Positive 107. Motivation .. 123. 131. Supervisor's Resource Listing .. 133. 4. blank 5. INTRODUCTION. The mission of the Department of Transportation (DOT) is to ensure safe, efficient, balanced and environmentally sound transportation to everyone who works and travels in New York State.

Becoming an effective supervisor involves learning a whole set of leadership skills. Prior training both on the job and in school probably hasn’t covered the interpersonal skills of leadership. New supervisors need to look to role models and mentors for tips on leadership behaviors. They also need to examine their own personal

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