Transcription of Browser and Troubleshooting Guide
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Browser and Troubleshooting Guide
Last Modified: JM&A BUSINESS TECHNOLOGY (01/17/18) Page 1 of 10 Browser and Troubleshooting Guide CONTENTS Contents .. 1 Internet Explorer Blank Page .. 2 Cannot Access Login Fields .. 4 Safari for iPhone and iPad .. 5 Safari for MacBooks .. 7 Internet Explorer (Not Edge) .. 9 Last Modified: JM&A BUSINESS TECHNOLOGY (01/17/18) Page 2 of 10 INTERNET EXPLORER BLANK PAGE If the dealer receives a Blank Page after logging into Dealer Source using Internet Explorer Browser , please have the dealer disable the Compatibility View Settings. Please see below for details: Internet Explorer Blank Page displayed Go to the Tools shortcut or Tools menu on the Internet Explorer Browser and select the Compatibility View Settings option Once the Compatibility View Settings window opens, select from the Websites you ve added to Compatibility View, then click Remove Uncheck the option for Display intranet sites in Compatibility View if selected.
Last Modified: JM&A BUSINESS TECHNOLOGY (01/17/18) Page 5 of 10 SAFARI FOR IPHONE AND IPAD If the dealer is having issues logging into Dealer Source using Safari with any Apple device, please have the dealer adjust the cookie settings within Safari.Please …
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