Transcription of Browser and Troubleshooting Guide
1 Last Modified: JM&A BUSINESS TECHNOLOGY (01/17/18) Page 1 of 10 Browser and Troubleshooting Guide CONTENTS Contents .. 1 Internet Explorer Blank Page .. 2 Cannot Access Login Fields .. 4 Safari for iPhone and iPad .. 5 Safari for MacBooks .. 7 Internet Explorer (Not Edge) .. 9 Last Modified: JM&A BUSINESS TECHNOLOGY (01/17/18) Page 2 of 10 INTERNET EXPLORER BLANK PAGE If the dealer receives a Blank Page after logging into Dealer Source using Internet Explorer Browser , please have the dealer disable the Compatibility View Settings. Please see below for details: Internet Explorer Blank Page displayed Go to the Tools shortcut or Tools menu on the Internet Explorer Browser and select the Compatibility View Settings option Once the Compatibility View Settings window opens, select from the Websites you ve added to Compatibility View, then click Remove Uncheck the option for Display intranet sites in Compatibility View if selected.
2 Click Close Last Modified: JM&A BUSINESS TECHNOLOGY (01/17/18) Page 3 of 10 The Browser should automatically refresh to your Dealer Source home page Last Modified: JM&A BUSINESS TECHNOLOGY (01/17/18) Page 4 of 10 CANNOT ACCESS LOGIN FIELDS If the dealer is having issues accessing the login fields in Dealer Source with the message Click Here to Login . Please see below for details Use your mouse to hover over the Login Window Frame Click into the window with the Click Here to Login message. This will open a non branded JMA Group login window Enter your login credentials Select Submit Your Dealer Source home page will load Last Modified: JM&A BUSINESS TECHNOLOGY (01/17/18) Page 5 of 10 SAFARI FOR IPHONE AND IPAD If the dealer is having issues logging into Dealer Source using Safari with any Apple device, please have the dealer adjust the cookie settings within Safari.
3 Please see below for details for iPhones and iPads. Open Settings app/tile on your device Go to the Safari menu Scroll down and disable Block All Cookies Last Modified: JM&A BUSINESS TECHNOLOGY (01/17/18) Page 6 of 10 Last Modified: JM&A BUSINESS TECHNOLOGY (01/17/18) Page 7 of 10 SAFARI FOR MACBOOKS If the dealer is having issues logging into Dealer Source using Safari with any Apple device, please have the dealer adjust the cookie settings within Safari. Please see below for details for MacBooks. Open Safari Go to the Preferences menu Go to the Privacy option Refer to the Cookies and website data section and then choose the option for Always allow Have the dealer quit Safari (close all Safari windows and tabs) Open Safari and then log back into Dealer Source Last Modified: JM&A BUSINESS TECHNOLOGY (01/17/18) Page 8 of 10 Last Modified: JM&A BUSINESS TECHNOLOGY (01/17/18) Page 9 of 10 INTERNET EXPLORER (NOT EDGE) If the dealer is having issues logging into Dealer Source using Internet Explorer, please have the dealer disable the Compatibility View Settings.
4 Please see below for details Open Internet Explorer Go to the Tools shortcut or Tools menu and select the Compatibility View Settings option Once the Compatibility View Settings window opens, select from the Websites you ve added to Compatibility View, then click Remove: Uncheck the option for Display intranet sites in Compatibility View if selected. Click Close Otherwise Last Modified: JM&A BUSINESS TECHNOLOGY (01/17/18) Page 10 of 10
