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Building the Knowledge-Based Organization: How …
CENTER FOR BUSINESS INNOVATIONSM 1997 Ernst & Young LLP. All Rights PAPERB uilding the Knowledge-Based Organization: How Culture Drives knowledge BehaviorsDavid De LongMay 1997 CENTER FOR BUSINESS INNOVATIONSM 1997 Ernst & Young LLP. All Rights Reserved. This knowledge initiative is not a culture change project. It sjust that our culture is in the way of what we want to do, sowe ve got to change it. knowledge manager, manufacturing companyAny knowledge management strategy designed to improvebusiness performance must address three components: (1) thework processes or activities that create and leverageorganizational knowledge ; (2) a technology infrastructure tosupport knowledge capture, transfer, and use; and (3)behavioral norms and practices often labeled organizationalculture that are essential to effective knowledge though the economic incentives are becoming clearer andtechnological capabilities now exist to support Knowledge-Based
6 the individual, group, or organizational levels. The focus of knowledge management is primarily to improve use at the organizational level. The second dimension of knowledge is usually characterized as
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