Transcription of CHAPTER 3: INTERPERSONAL COMMUNICATIONS
{{id}} {{{paragraph}}}
Example: air traffic controller
CHAPTER 3: INTERPERSONAL COMMUNICATIONS
24 CHAPTER 3: INTERPERSONAL COMMUNICATIONSThe purpose of this CHAPTER is to assist readers in further developing theinterpersonal communication skills they already possess. Communicating lies at the heartof INTERPERSONAL OUTLINE AND LECTURE NOTES communication is the sending, receiving, and understanding of messages. It is alsothe basic process by which managers, customer-contact workers, and professionalsaccomplish their work. IN THE communication PROCESSThe process model of communication presented in text Figure 3-1 follows thesesteps: Sender (or source) message channel (medium) receiver environment and the influence of noise are also important parts ofunderstanding the communication process. communication IN ORGANIZATIONSN onverbal communication refers to the transmission of message through meansother than words. These messages accompany verbal communication and sometimesstand-alone. According to the classic study by Mehrabian, words account for only 7percent of the emotional impact of a message.
A. Modes of Transmission of Nonverbal Communication Seven categories of nonverbal messages are (1) environment, (2) interpersonal distance, (3) posture, (4) gestures, (5…
Loading..
Tags:
Information
Domain:
Source:
Link to this page:
Please notify us if you found a problem with this document:
Related search queries
NATURE OF COMMUNICATION IN ORGANIZATIONS, Communication, Nonverbal, Fundamentals of Communication Chapter 1, Nonverbal communication, Fundamentals of Communication Chapter 5, Non-verbal Communication, Workplace Communication, Introduction to Human Communication and, Eleventh edition Communicating in Small Groups, Chapter 5 Outline, Oxford University Press, Communicating in Teams and Mastering Listening and, Communicating in Teams and Mastering Listening and Nonverbal Communication, Communication, Power, and Conflict, Cabrillo College, Communication Ch