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CHAPTER 7: RESOLVING CONFLICTS WITH OTHERS

81 CHAPTER 7: RESOLVING CONFLICTS with OTHERSThe major purpose of this CHAPTER is to provide insights and skills into resolvinginterpersonal conflict in the workplace . Sexual harassment receives special attentionbecause of its prevalence as a type of job OUTLINE AND LECTURE NOTESA conflict is a situation in which two or more goals, values, or events areincompatible or mutually exclusive. A conflict is also a strife, quarrel, or SOURCES OF INTERPERSONAL CONFLICT IN ORGANIZATIONSU nderstanding the sources, or causes, of conflict can help resolve the presentconflict and help prevent a similar occurrence.

81 CHAPTER 7: RESOLVING CONFLICTS WITH OTHERS The major purpose of this chapter is to provide insights and skills into resolving interpersonal conflict in the workplace.

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