CHAPTER 4 DATA ANALYSIS AND FINDINGS 4.1 …
BI3 The service provider is daring and imaginative 7.04 2.135 BI4 The service provider is visionary and forward looking 7.41 2.132 BI5 The service provider is up to date and contemporary 7.40 1.916 Brand Trust (IV₃) BT1 Reliability 6.99 1.462 BT2 Competency 7.07 1.477 BT3 Integrity 7.00 1.492 BT4 Responsiveness 7.03 1.670
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