CHAPTER 6 TOTAL QUALITY MANAGEMENT IN …

CHAPTER 6. TOTAL QUALITY MANAGEMENT IN THE south african AIR FORCE. INTRODUCTION. The preceding two chapters provided an extensive review of the literature available on the dimensions of TQM. These dimensions were divided into primary and supportive roles, and were furthermore identified as being part of hard MANAGEMENT necessities and soft . outcomes. The need to have an integrated approach to all 14 dimensions was also clarified. However, the focus of chapters 4 and 5 was on the points of view of scholars and experts as reflected in published sources. In order to introduce the primary part of the research reported in this thesis, it is therefore necessary to turn to practice.

CHAPTER 6 TOTAL QUALITY MANAGEMENT IN THE SOUTH AFRICAN AIR FORCE 6.1 INTRODUCTION The preceding two chapters provided an extensive review of the literature available on the

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