Transcription of CHAPTER 7: RESOLVING CONFLICTS WITH OTHERS
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CHAPTER 7: RESOLVING CONFLICTS WITH OTHERS
81 CHAPTER 7: RESOLVING CONFLICTS with OTHERSThe major purpose of this CHAPTER is to provide insights and skills into resolvinginterpersonal conflict in the workplace. Sexual harassment receives special attentionbecause of its prevalence as a type of job OUTLINE AND LECTURE NOTESA conflict is a situation in which two or more goals, values, or events areincompatible or mutually exclusive. A conflict is also a strife, quarrel, or SOURCES OF INTERPERSONAL CONFLICT IN ORGANIZATIONSU nderstanding the sources, or causes, of conflict can help resolve the presentconflict and help prevent a similar occurrence. All conflict includes the underlyingtheme of incompatibility between one s goals, values, or events and those of Competition for Limited ResourcesConflict arises when two or more people squabble over who should get the limitedresources, with resources usually being Role ConflictBeing placed in a predicament can lead to conflict and stress. Role conflict ishaving to choose between two competing demands or expectations.
81 CHAPTER 7: RESOLVING CONFLICTS WITH OTHERS The major purpose of this chapter is to provide insights and skills into resolving interpersonal conflict in the workplace.
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