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Collaborative Problem Solving: An Effective Approach For ...
Collaborative Problem solving : An Effective Approach For Managing Conflict In The Workplace J. Stuart Ablon and Seth Bernstein Abstract Collaborative Problem solving (CPS) is a method of conflict resolution that was originally developed for working with very difficult children. However, CPS is not just for kids. It is an evidence based practice that can be adapted for use in helping managers to work effectively with their staff when, inevitably, conflict arises. The core of CPS is Plan B, a clear, multi-step process for working through conflict. This article describes the conceptual underpinnings of CPS and provides directions, illustrated by examples, for executing Plan B. - 2 - Introduction The workplace is a complex interpersonal environment where conflict inevitably occurs. When handled poorly, conflict undermines relationships, team performance, and morale. It keeps managers and staff alike up at night, dreading the start of a new day at work.
Collaborative Problem Solving: An Effective Approach For Managing Conflict In The Workplace J. Stuart Ablon and Seth Bernstein Abstract Collaborative Problem Solving (CPS) is a method of conflict resolution that was
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