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Competency-Based Development Guide

1 Revised 1/2012 Competency-Based Development Guide Creating a World-Class Workforce Georgia State Government 2 Revised 1/2012 Table of Contents How to Use This Guide .. 3 Overview of Development Planning .. 4 Individual Development Plan (IDP) Sample Worksheet .. 7 External training .. 9 Development Activities & Resources Statewide Core Competencies Customer Service .. 10 Teamwork & Cooperation .. 12 Results Orientation .. 14 Accountability .. 16 Judgment & Decision Making .. 18 Leadership Competencies Talent Management .. 21 Transformers of Government .. 25 Other State Competencies Communication .. 29 Conflict Management .. 34 Creativity & Innovation .. 36 Cultural Awareness .. 38 Flexibility .. 40 Initiative .. 42 Negotiation & Influence .. 44 Professional Development .

External Training In addition to the on-the-job development activities and books that are provided for each individual competency below, external training opportunities may be available to help if skill development is the issue. The vendors/organizations listed below offer a variety of training and development programs

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