Transcription of Customer Rights and Responsibilities - Process Impact
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Customer Rights and Responsibilities - Process Impact
Customer Rights and Responsibilities1 Karl E. WiegersProcess success depends on developing a collaborative partnership between softwaredevelopers and their customers. Too often, though, the Customer -developer relationship becomesstrained or even adversarial. Problems arise partly because people don t share a clearunderstanding of what requirements are and who the customers are. To clarify key aspects of thecustomer-developer partnership, I propose a Requirements Bill of Rights for software customersand a corresponding Customer s Requirements Bill of Responsibilities . And, because it simpossible to identify every requirement early in a project, the commonly used and sometimesabused practice of requirements sign-off bears further Is the Customer ?Anyone who derives direct or indirect benefit from a product is a Customer . This includespeople who request, pay for, select, specify, or use a software product, as well as those whoreceive the product s outputs. Customers who initiate or fund a software project supply the high-level product concept and the project s business rationale.
Customer Rights and Responsibilities 1 Karl E. Wiegers Process Impact www.processimpact.com Software success depends on developing a collaborative partnership between software
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