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CUSTOMER SATISFACTION AND CUSTOMER LOYALTY

Kabu Khadka & Soniya Maharjan CUSTOMER SATISFACTION AND CUSTOMER LOYALTY . Case Trivsel St dtj nster (Trivsel siivouspalvelut). Thesis CENTRIA UNIVERSITY OF APPLIED SCIENCES. Business Management November 2017. ABSTRACT. Centria University Date Author of Applied Sciences November 2017 Kabu Khadka & Soniya Maharjan Pietarsaari Degree programme Degree Program in Business Management Name of thesis CUSTOMER SATISFACTION AND CUSTOMER LOYALTY . Instructor Pages Eija Torkinlampi 58+6. Supervisor Sara hman The report emphasized the role and the importance of CUSTOMER SATISFACTION and LOYALTY .

described. Moreover, in chapter four the author has described the strategy of increasing customer satisfaction and loyalty. Further, in chapter five the author has described the empirical study. Chapter six further analyses the data that are collected for this research, including data from interviews and …

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  Customer, Satisfaction, Increasing, Customer satisfaction, Increasing customer satisfaction

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