Transcription of CUSTOMER SERVICE HANDBOOK - Nunavut
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CUSTOMER SERVICE HANDBOOK - Nunavut
CUSTOMER SERVICE HandbookNunavut Tourism1 Hans G. PfaffCUSTOMER SERVICEHANDBOOKA HANDBOOK for your communityCustomer SERVICE HandbookNunavut Tourism2 Christian KimberCustomer SERVICE HandbookNunavut Tourism3 Table of Contents4 Introduction6 For the Owner, Manager and Supervisor7 Creating Good CUSTOMER SERVICE Standards9 Elements of a Good Training Program10 CUSTOMER SERVICE Standards - Communications13 CUSTOMER SERVICE Standards - Housekeeping14 CUSTOMER SERVICE Standards - Restaurant/Dining Room16 CUSTOMER SERVICE Tips - For outiftters17 The Hallmark of Hospitality19 General Dos and Don ts of Hospitality20 How well do you know your community?21 What to do when a CUSTOMER complains?
the Quality Service Experience. Introduction : The person on the receiving end of your company’s product and service is often referred ... The importance of creating successful customer service standards cannot be overemphasized and relies upon the initial implementation of the ideology. Training is crucial, and perhaps the most difficult ...
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