Transcription of DEVELOPING POLICIES, PROTOCOLS AND PROCEDURES
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DEVELOPING POLICIES, PROTOCOLS AND PROCEDURES
DEVELOPING POLICIES, PROTOCOLS AND PROCEDURES It may be part of human nature to err, but it is also part of human nature to create solutions, find better alternatives and meet the challenges ahead Kohn, L. T., J. Corrigan, and M. S. Donaldson. 2000. To Err Is Human: Building a Safer Health System. Washington, DC: National Academies Press Bibliography Campbell. Nancy J. 1998. Writing Effective Policies and PROCEDURES New York, NY: AMACOM. Dew John, Curtis M R Procedure writing ~st497/ Last accessed 31 August 2011. Guide to Writing Policy and Procedure Documents ISO 9001 Requirments. Kizer K. Large System Change and a Culture of Safety: Enhancing Patient Safety and Reducing Errors in Health Care. Chicago: National Patient Safety Foundation; 1999. Kotter, John (1995). Leading Change: Why Transformation Efforts Fail Harvard Business Review, March-April.
The user goes on overload. It is acceptable, even desirable, to have unwritten policies and procedures, since it is impossible to write everything down. However, be mindful of the signs that the informal, unwritten rules are no longer working. Consider leaving a policy or procedure unwritten when:
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