Transcription of Digital Banking Benchmark - Deloitte
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Deloitte Luxembourg Digital Banking BenchmarkImproving the Digital performance2 3 Executive summary 4 Quick overview of the performance and identified weaknesses of retail banks 6 Constantly changing operating conditions 8 Eight dimensions of the customer journey 10 Web Banking 12 Mobile Banking 22 Example of a fully Digital bank 26 Conclusion 28 ContentsThe information/data contained herein is based on the circumstances at the date of the document, in the specific
particularly retail companies, enter the banking market with deep technological knowledge and abundant data on customer behavior. Benefiting from a positive image among new generations, these companies revolutionize the digital experience regarding financial services and challenge traditional banking strongholds and revenue sources.
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