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Efficiency and effectiveness in higher education

IntroductionIn broad terms, in the last decade or so, there has been a pro-found shift in management practices in the tertiary education sector from a collegial to a corporate or commercial paradigm. This paper reviews the management literature to explore the underlying assumptions and power relationships driving these changes. It also explores the outcomes of the changes in terms of the overall quality and accountability arguments which are used as the major justification for the change and discusses the effects on academic work and the overall effectiveness of these is an extensive range of literature indicating that modern organisations function in a highly complex, competitive world that is increasingly globalised, networked by new technolo-gies, uncertain and unpredictable

Vice-Chancellors’ Committee (AVCC) warned of the danger of taking productivity drives too far: that there is a limit to the extent of productivity savings in education, such as trading off productivity savings for salary increases. As the AVCC indexation report states (p.3), higher educa-tion is a ‘labour intensive industry’.

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