Transcription of Enterprise Service Management Framework Edition III
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Enterprise Service Management Framework Edition III
Department Of Defense (DoD) Enterprise Service Management Framework Edition III 04 Mar 16 REVISION HISTORY Date Edition Major Enhancement(s) Revision Primary Contact Nov 13 II Incorporated DoD Component input to create DoD level Framework and align with Joint Information Environment Karen Gomez (301) 225-8140 Mar 16 III More emphasis on Risk Management ITSM Office Stand-Up Guidance Service Quality Management IT Performance Management Process Capability Assessments Entitlement Management represented in the Access Management process (AcM) POC Appendix Karen Gomez (301) 225-8140 EXECUTIVE SUMMARY Driving toward Service excellence is a virtuous goal for organizations today; this is due in part because it is proven that a proactive Service environment is less expensive to run than a reactive Service environment.
objectives and functions (Source: ISO 20000, COBIT 5, ITIL V2, V3, & 2011) Policies help with governance and are formally documented management expectations and intentions. Policies are used to direct decisions and to ensure consistent and appropriate development and
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