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ManageEngine ServiceDesk Plus – Installation Guide

ManageEngine ServiceDesk Plus Installation Guide 1 Zoho Corporation Table of Contents INTRODUCTION .. 2 SYSTEM REQUIREMENTS .. 3 ServiceDesk PLUS EDITIONS .. 4 INSTALL ServiceDesk PLUS .. 5 Installation on Windows .. 6 Installation on Linux .. 12 UPGRADE SERVICE PACK .. 17 START ServiceDesk PLUS SERVER .. 19 REGISTER ServiceDesk PLUS .. 20 SHUTDOWN ServiceDesk PLUS SERVER .. 21 CONFIGURE THE DATABASE .. 22 CHANGE WEB SERVER PORT .. 27 INSTALLING SSL CERTIFICATE .. 28 RENEW SSL CERTIFICATE .. 41 INSTALLING .PFX CERTIFICATE .. 42 UNINSTALLING ServiceDesk PLUS .. 44 CONTACTING ZOHO CORPORATION .. 45 ManageEngine ServiceDesk Plus Installation Guide 2 Zoho Corporation Introduction The ServiceDesk Plus Installation Guide help you overcome the initial hiccups of installing ServiceDesk Plus successfully and starting ServiceDesk Plus as a service.

o Enterprise Edition - This is an ITIL ready help desk. It includes all features of Professional Edition plus Incident Management, Problem Management, Change Management & Configuration Management Database (CMDB). You can also refer the document ServiceDesk Plus Edition Comparison to choose your required edition. 7.

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