Transcription of Financial Services - EY
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Financial Services - EY
Financial Services Insurance Case study: Increasing employee engagement during a major transformation a success story Executive summary The effect that large-scale change could have on morale and engagement of employees is a major concern and potential risk for operational leaders. A decrease in morale and engagement may impact customer service, which is also a significant risk. Additionally, a workforce that is not highly engaged will resist change taking longer for expected benefits to be achieved. Managing these risks is a priority for insurance leaders today as the industry drives through an era of extensive change.
Executive summary The effect that large-scale change could have on morale and engagement of employees is a major concern and potential risk for operational leaders.
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