Transcription of Future of automotive retail - ey.com
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Future of automotive retail - ey.com
Future of automotive retail Shifting from transactional to customer-centric Future of automotive retail 2. Contents automotive retail in the Future 03. A paradigm shift in auto retail based on five key pillars 04. Managing trust and complexity throughout customer life cycle 05. Customizing value propositions 06. Creating an engaging digital experience 07. Redesigning distribution networks 08. Crafting an omni-channel brand management strategy 09. Key considerations for stakeholders 10. How EY can help you? 11. automotive retail in the Future Evolving from bricks-and-mortar to an omni-channel strategy Achieving this transformation in automotive retail will not only require a concerted effort from both automakers and dealers, but will also automotive retail will shift from a demand an unprecedented level of collaboration product-driven to a customer-centric with other stakeholders in the ecosystem, approach to drive customer loyalty and to particularly insurance companies, auto finance and aftersales market participants.
Automotive retail in the future Evolving from bricks-and-mortar to an omni-channel strategy Automotive retail will shift from a product-driven to a customer-centric
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