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Harvard University

Harvard University Competency Dictionary For FY14 5 Table of Contents Ability to Influence ..4 Accountability ..5 Applied Learning ..6 Attention to Building a High Performing Team ..8 Building Partnerships ..9 Building Trust .. 10 communication skills .. 11 Continuous Learning .. 12 Customer Focus .. 13 Decision Making .. 14 Delegation .. 15 Delivers Results .. 16 Embraces Change .. 17 Innovation .. 18 Interpersonal skills .. 19 Job Knowledge .. 20 Living the Vision and Values .. 21 Managing Conflict .. 22 Negotiation .. 23 3 Organizational 24 Persuasiveness .. 25 Planning and Organizing .. 26 Problem Analysis and Problem Solving.

Communication Skills Proactively communicates; informs others of what they need to know. Utilizes oral and written communication to enhance relationships across the organization. Capably articulates thoughts and ideas in speaking and listens carefully to others. Key Actions

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HMS Lean Yellow Belt Training A3 Thinking

hms.harvard.edu

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hms.harvard.edu

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files.eric.ed.gov

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