Transcription of How to Provide Customer Service Excellence
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How to Provide Customer Service Excellence
How to Provide Customer Service Excellence A guide to help you on the Excellence journey, to constantly push the bar to get even better at what you do Service Excellence cannot be achieved in the short-term, nor can you ever truly say that you have achieved' Excellence because it's a journey not a destination; the quest for Excellence will mean that you are constantly pushing the bar to get even better at what you do. This journey clearly requires a great deal of commitment on your behalf, but also from those who work with and for you.
survey question could serve as a useful indicator of businessgrowth. But that question wasn’t about customer satisfaction or even loyalty, or not in so many words. Instead, it was focused on a customer’s willingness to recommend a product or service to someone else. Reichheld found that in most of the industries he studied, the . 7
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