Transcription of HP NonStop Customer Support Knowledge ... - …
{{id}} {{{paragraph}}}
Example: barber
HP NonStop Customer Support Knowledge ... - …
HP NonStop Customer Support Organizationn 250 Support analystsn Distributed worldwiden Supports complex, mission-critical products and solutionsn Customers are IT pr ofessionals with mid- to high-levels of expertiseThe Challengen Time-consuming to create content for engineers andn Difficult for globally- dispersed engineers to transfer Knowledge and be proficient supporting a broad range of productsWhat They Didn Captured Knowledge in the process of delivering supportn Published to web and customers with a str eamlined review pr ocess n Empowered a global team of Knowledge championsThe Resultsn 26,000 solutions in knowledgebase 25,000 directly available to customersn 80% self-service success rate and positive Customer feedbackn 4x increase in Customer logins with 7x increase in Customer solves on the web in a 12 month period HP NonStop Customer Support Knowledge -Centered Supportsm (KCS) At WorkComplex Solutions WorldwideThe HP NonStop Customer Support or ganization is an essential part of the brand pr omise: they keep their customers mission-critical hardware and software systems running, NonStop , all around the
HP NonStop Customer Support Organization n 250 su por tan ly n D is t rbu edwo l n Su ports c m lex, mission-critical products and solutions n …
Loading..
Tags:
Information
Domain:
Source:
Link to this page:
Please notify us if you found a problem with this document: