Transcription of Knowledge-Centered Support PRACTICES GUIDE
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Knowledge-Centered Support PRACTICES GUIDE
KCSSM Version Knowledge-Centered Support PRACTICES GUIDE KCS PRACTICES GUIDE VERSION CONSORTIUM FOR SERVICE INNOVATION II KCS PRACTICES GUIDE VERSION CONSORTIUM FOR SERVICE INNOVATION III RIGHT TO USE WITH ATTRIBUTION LICENSE TO METHODOLOGY Scope. This License governs the use of the Consortium for Service Innovation s ( CSI ) work titled KCS PRACTICES GUIDE (the Methodology ). The Methodology is protected by copyright and other applicable law. Any use, reproduction, distribution or modification of the Methodology other than as authorized under this License is prohibited.
KCS PRACTICES GUIDE VERSION 5.3 CONSORTIUM FOR SERVICE INNOVATION II Contents at a Glance Section 1: Knowledge-Centered Support (KCSSM).....3!
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