Transcription of HP NonStop Customer Support Knowledge ... - …
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HP NonStop Customer Support Knowledge ... - …
HP NonStop Customer Support Organizationn 250 Support analystsn Distributed worldwiden Supports complex, mission-critical products and solutionsn Customers are IT pr ofessionals with mid- to high-levels of expertiseThe Challengen Time-consuming to create content for engineers andn Difficult for globally- dispersed engineers to transfer Knowledge and be proficient supporting a broad range of productsWhat They Didn Captured Knowledge in the process of delivering supportn Published to web and customers with a str eamlined review pr ocess n Empowered a global team of Knowledge championsThe Resultsn 26,000 solutions in knowledgebase 25.
HP NonStop Customer Support Organization n 250 su por tan ly n D is t rbu edwo l n Su ports c m lex, mission-critical products and solutions n …
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Delivering, Customer Service, Balanced Scorecard, Customer Support, Understanding the New Dynamics of Delivering, Service, Measuring Customer Satisfaction with Service, Customer Service Excellence, Customer, Develop an Effective Customer Satisfaction, Develop an Effective Customer Satisfaction Survey