Transcription of HP NonStop Customer Support Knowledge-Centered …
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HP NonStop Customer Support Knowledge-Centered …
HP NonStop Customer Support Organizationn 250 Support analystsn Distributed worldwiden Supports complex, mission-critical products and solutionsn Customers are IT pr ofessionals with mid- to high-levels of expertiseThe Challengen Time-consuming to create content for engineers andn Difficult for globally- dispersed engineers to transfer knowledge and be proficient supporting a broad range of productsWhat They Didn Captured knowledge in the process of delivering supportn Published to web and customers with a str eamlined review pr ocess n Empowered a global team of knowledge championsThe
HP NonStop Customer Support Organization n 250 su por tan ly n D is t rbu edwo l n Su ports c m lex, mission-critical products and solutions n Cu stom era IT professionals with mid- …
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