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Implementing strategic change in a health care system: The ...
Implementing strategic change in ahealth care system: The importance ofleadership and change readinessDavid F. CaldwellJennifer ChatmanCharles A. O Reilly IIIM argaret OrmistonMargaret LapizBackground:Shifts in the environment can compel health care organizations to change their strategies. Howeverstrategic change frequently fails because individuals do not adopt the behaviors necessary to successfullyimplement the new :This study explores how three variables agreement with new strategy, leaders actions, and groups general orientation toward change can influence members of physician teams to take actions supporting astrategic shift aimed at improving patient :Physicians in 37 specialty departments in a large health care organization were surveyedregarding their support for a new customer service initiative, the actions of department leaders, and generalizednorms supporting change .
Implementing strategic change in a health care system: The importance of leadership and change readiness David F. Caldwell Jennifer Chatman Charles A. O’Reilly III
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