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Improving Interpersonal Communication Between Health …

Quality Assurance Project7200 Wisconsin Avenue, Suite 600 Bethesda, MD 20814 USA301/654-8338, FAX 301 Assurance Methodology Refinement SeriesByB reng re de NegriLori DiPrete BrownOrlando Hern ndezJulia RosenbaumDebra Roter Improving Interpersonal CommunicationBetween Health Care Providersand ClientsContentsContentsContentsContentsC ontentsPart 1A Conceptual Framework for Interpersonal CommunicationI. Introduction .. 7II. Background .. 9 III. Why Is Interpersonal Communication (IPC) Important? .. 10IV.

nership between patient and provider, creating an atmosphere of caring, bridging any social gaps between provider and client, accounting for social influences, effectively using verbal and non-verbal communication, and allowing patients ample time to tell their story.

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