Transcription of Increasing Operational Agility: BPM in Telecommunications
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Increasing Operational Agility: BPM in Telecommunications
An Oracle Solution Brief October 2012 Increasing Operational agility BPM in Telecommunications BPM Technology for Retailers Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. BPM Technology for Retailers Introduction: Adding agility to OSS/BSS systems .. 4 Use Case #1: Cohesive Customer Experiences .. 5 Use Case #2: Agile Order Cycle Processes .. 6 Use Case #3: Revenue Assurance .. 7 Oracle BPM enables eTOM Processes .. 8 Applying Oracle BPM Suite .. 9 Integration with SOA .. 10 Conclusion .. 11 BPM Technology for CSPs Introduction: Adding agility to OSS/BSS systems business processes are at the heart of what makes a business successful and differentiates it from the competition.
the Telecom Operation Map (TOM) and Business Process Framework, both of which include process models supporting customer experience management. In recent years service providers have made a
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