Transcription of INFORMATION QUALITY MANAGEMENT
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INFORMATION QUALITY MANAGEMENT
INFORMATION QUALITY MANAGEMENT : REVIEW OF AN EVOLVING RESEARCH AREA (Research Paper) Mary Levis Dublin City University, Dublin, Ireland Markus Helfert Dublin City University, Dublin, Ireland Malcolm Brady Dublin City University, Dublin, Ireland ABSTRACT: The importance of QUALITY is widely acknowledged throughout the world, not only for avoiding failure and reducing costs but also for gaining competitive advantage. This article reflects on two approaches of QUALITY MANAGEMENT that have gained popularity during the last decades: Total QUALITY MANAGEMENT (TQM) and INFORMATION QUALITY MANAGEMENT (IQM). The goal of this study is to illustrate the links between TQM and IQM. We will trace the roots of INFORMATION QUALITY to the Total QUALITY philosophy of the QUALITY gurus that gained popularity in the 1960 s and show how TQM underpins IQM.
Management (TQM) and Information Quality Management (IQM). The goal of this study is to show how TQM underpins IQM and illustrate how IQM is an evolving research area in its own right.
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