Transcription of IT ENTERPRISE PROBLEM MANAGEMENT PROCESS
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IT ENTERPRISE PROBLEM MANAGEMENT PROCESS
This document contains confidential, proprietary information intended for internal use only and is not to be distributed outside the University of California, San Francisco (UCSF) without an appropriate non-disclosure agreement in force. Its contents may be changed at any time and create neither obligations on UCSF s part nor rights in any third person. IT ENTERPRISE PROBLEM MANAGEMENT PROCESS VERSION January 28, 2014 University of California San Francisco Information Technology Service UCSF Internal Use Only 2 of 33 Information Technology and Service PROBLEM MANAGEMENT PROCESS UCFST able of Contents 1 DOCUMENT INFORMATION 3 ABOUT THIS DOCUMENT 3 WHO SHOULD USE THIS DOCUMENT?
The Problem Management process will be based on ITIL best practices to ensure the controlled handling, monitoring and effective closure of Problems within the UCSF IT Enterprise organization. This will be achieved by using a combination of activities that are designed in-line with ITIL Best Practices.
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