Transcription of IT Services Management
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IT Services Management
Copyright 2002 RL Consulting. All rights reserved. Duplication of this document or extraction of content is strictly forbidden. IT Services Management A Description of a Service catalog White Paper Prepared by: Rick Leopoldi June 19, 2002 People Process Technology Organization Integration RL ConsultingRL ConsultingRL ConsultingRL Consulting ITSM - SLA DESCRIPTION RL ConsultingRL ConsultingRL ConsultingRL Consulting Page - 1 People Process Technology Organization Integration This paper discusses the processes and methods to define, characterize, and develop a Service catalog as part of IT Service Management best practices and the relationship between a Service catalog and Service Level Management . Introduction A Service catalog focuses specifically on documenting and articulating the IT Services provided to the organization. Typically it also contains the necessary service level requirements that are usually detailed in a Service Level Agreement (SLA).
ITSM - SLA DESCRIPTION RL ConsultingRL Consulting Page - 2 People • Process • Technology Organization • Integration Develop a Service Catalog within Service …
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