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IT Services Management
Copyright 2002 RL Consulting. All rights reserved. Duplication of this document or extraction of content is strictly forbidden. IT Services Management A Description of a Service Catalog White Paper Prepared by: Rick Leopoldi June 19, 2002 People Process Technology Organization Integration RL ConsultingRL ConsultingRL ConsultingRL Consulting ITSM - SLA DESCRIPTION RL ConsultingRL ConsultingRL ConsultingRL Consulting Page - 1 People Process Technology Organization Integration This paper discusses the processes and methods to define, characterize, and develop a Service Catalog as part of IT Service Management best practices and the relationship between a Service Catalog and service level Management .
ITSM - SLA DESCRIPTION RL ConsultingRL Consulting Page - 3 People • Process • Technology Organization • Integration 6) Put in place service managers (and associated resources if necessary) whose primary role and responsibility will be to support Service Level
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