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Key Performance Indicators (KPIs) and Standards for Smart ...

ITU ACADEMY Module 3: Key Performance Indicators (KPIs) and Metrics for SSCs Key Performance Indicators (KPIs) and Standards for Smart sustainable Cities Smart sustainable Cities Training Programme, Module SSC-3 1 ITU ACADEMY Module 3: Key Performance Indicators (KPIs) and Metrics for SSCs Contents Aim of this Module Overview of KPIs for SSCs KPI definitions for SSCs KPI level and usage of ICT for SSCs Metrics and evaluation of KPIs for SSCs KPIs related to the sustainability impacts of ICT in SSCs Review of standardization activities and gaps for SSC 2 ITU ACADEMY Module 3.

including planning units, service providers, operation and maintenance organizations, among others ... sustainable cities”, page 5; and ***”Key performance indicators related to the use of information and communication technology in smart sustainable cities”, page 6 .

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