Transcription of Lesson 5 Using Communication Skills
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Lesson 5 Using Communication Skills
ThinkStock LLC/Index StockWhat You ll Learn1. Identify steps to follow todevelop interpersonalcommunication Skills .(p. 41)2. Discuss I-messages, you-messages, mixed messages,and active listening.(p. 42)3. Outline consequences of andways to correct wrong actions.(p. 46)4. Discuss resistance Skills .(p. 47)5. Describe how to be self-confident and assertive.(p. 48)6. Describe types of conflict,conflict response styles,conflict-resolution Skills , andthe mediation process .(p. 49)7. Discuss ways to avoidprejudicial behavior.(p. 54)Why It s ImportantCommunication Skills help youconverse with others, resistnegative peer pressure, andresolve conflicts.
the mediation process.(p. 49) 7. Discuss ways to avoid prejudicial behavior.(p. 54) ... as verbal communication, and shake ... LESSON 5 • Using Communication Skills 43 Listening is just as important a communication skill as speaking is. Good listeners have more effective conversations.
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