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Mastering Conflict through Self- Awareness

University of Florida Mastering Conflict through self - Awareness self - Awareness is a crucial piece to Conflict management. In those moments when stakes are high, opinions differ and emotions are at full play, being aware of and knowing yourself can make the difference between resolution and escalation. People who are keenly Self- aware know how to recognize hot buttons in themselves and others and how to craft their messages in a Conflict to find that sweet spot between passive and aggressive and act assertively. Let s drop-in on a situation involving two colleagues who have opposing styles. Reid and Travis work with a research assistant named Lucas whose attention to detail has been slipping lately. Reid and Travis are concerned about the reliability of the information they are receiving and the impact on their research. Reid s approach focuses on pointing out all the mistakes that are being made in a belittling manner and bullying Lucas into going back and providing endless supportive data.

conflict situation, is that he enjoys winning at any cost, demeaning others, displaying bully behavior and using an aggressive tone and body language. His narrative might be: “Lucas’ stupidity is dragging me down. If it weren’t for him, I could already be published and the Dean would approve my pursuit of other research projects.

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