Transcription of New HR Metrics: Scoring on the Business Scorecard
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New HR Metrics: Scoring on the Business Scorecard
Available online (f)DIRuICT New HR Metrics: Scoring on theBusiness ScorecardRICHARD W. BEATTY MARK A. HUSELIDCRAIG ERIC SCHNEIERThe role of the Human Resource functionin firms has changed in parallel with theeconomic shift from agrarian to manufactur-ing to services-and now to on, HR was considered a staff function,not integral to the firm. Its role was admin-istrative or transactional, its work-productoften regarded as a commodity. One factorin changing HR's role is the increased reli-ance on knowledge workers. In our transi-tioning economy, observers, both inside andoutside of organizations, have come to view afirm's workforce as far more valuable. Thus,if one views HR's primary role as influencingworkforce mindset, competencies, and beha-vior, HR's role becomes central to the firm,for it is people who carry out itsstrategy.
Available online at wwwsciencedirect.com sCIRNC∎(f) DIRuICT• New HR Metrics: Scoring on the Business Scorecard RICHARD W. BEATTY MARK A. HUSELID CRAIG ERIC SCHNEIER
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