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OPERATIONAL SUCCESS KEY INDICATORS - …
OPERATIONAL SUCCESS KEY INDICATORS BY THE CALMETRICS TEAM LEADERSHIP DEVELOPMENT PROGRAM MAY 2012 Table of Contents Executive Summary .. 2 Project Sponsors and Team .. 4 Acknowledgements .. 5 Introduction .. 6 Background and Purpose .. 6 Scope and Deliverables .. 6 Stakeholders and Vision .. 7 Definition of Metrics .. 7 Research Findings .. 9 Literature Review .. 9 Best Practices ..12 Change Facilitation ..24 Incentives and Reinforcement ..27 Web Research of Campus Departments ..28 Challenges and Current Climate ..29 Data Collection .. 31 Campus Perception Survey ..31 Interviews ..34 Focus Group ..36 Recommendations/Conclusion .. 39 Afterword .. 42 APPENDIX A: Project Charter.
values, stewardship, goals, communication, and logic. • Values – Zappos is committed to achieving the company’s 10 core values and has incorporated metrics into the company culture.
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