Transcription of Oracle Customer Service and Support Cloud Services ...
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V05012020 1 Oracle Customer Service and Support Cloud Services descriptions and Metrics May 1, 2020 V050120 2 Table of Contents Glossary of Terms ..7 Activity Pooled Capacity: ..7 Appointment ..7 Certificate ..7 Connection ..7 20K Documents Indexed ..7 100 Email Sent - Monthly Capacity ..7 100 Email Sent - Pooled Capacity ..7 Hosted Connected Seat Month ..7 Hosted Connected User ..8 Hosted Named User ..8 Hosted Non-Contact Center Named User ..8 Hosted Named Seat Month ..8 Hosted Non-Contact Center Named Seat Month.
V013119 1 Oracle Customer Service and Support Cloud Services Descriptions and Metrics January 31, 2019
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