Transcription of ORIGINAL RESEARCH Culture and ... - BMJ Quality & Safety
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ORIGINAL RESEARCH Culture and ... - BMJ Quality & Safety
Culture and behaviour in theEnglish National Health Service:overview of lessons froma large multimethod studyMary Dixon-Woods,1 Richard Baker,1 Kathryn Charles,2 Jeremy Dawson,3 Gabi Jerzembek,4 Graham Martin,1 Imelda McCarthy,4 Lorna McKee,5 Joel Minion,1 Piotr Ozieranski,6 Janet Willars,1 Patricia Wilkie,7 Michael West81 Department of Health Sciences,University of Leicester, Leicester,UK2 Imperial College Centre forPatient Safety and ServiceQuality (CPSSQ), London, UK3 Institute of Work Psychologyand School of Health andRelated RESEARCH , University ofSheffield, Sheffield, UK4 Aston Business School, AstonUniversity, Birmingham, UK5 Health Services RESEARCH Unit,University of Aberdeen,Aberdeen, UK6 Department of Social and PolicySciences, University of Bath,Bath, UK7 National Association for PatientParticipation, Surrey, UK8 Lancaster UniversityManagement School, Lancaster,UKCorrespondence toProfesso
Mar 03, 2013 · providing high-quality care. Such contexts include culture: Francis blamed an ‘insidious negative culture involving a tolerance of poor standards and a disen-gagement from managerial and leadership responsibil-ities’.8 Culture is, of course, a term that is widely used but notoriously escapes consensual definition.12 Many
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