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Practical Guide to Cloud Service Agreements

Practical Guide to Cloud Service Agreements Version April, 2015 Copyright 2015 Cloud Standards customer Council Page 2 Contents Acknowledgements .. 3 Revisions .. 3 Introduction .. 4 The Current CSA Landscape .. 4 Guide for Evaluating Cloud Service Agreements .. 6 Step 1: Understand Roles & Responsibilities .. 7 Step 2: Evaluate Business Level Policies .. 9 Step 3: Understand Service and Deployment Model Differences .. 15 Step 4: Identify Critical Performance Objectives .. 19 Step 5: Evaluate Security and Privacy Requirements .. 22 Step 6: Identify Service Management Requirements.

customer and the cloud service provider. It is necessary to have a full understanding of who is responsible for which activities to ensure that there are no gaps which could lead to problems when using cloud services. The ISO/IEC 17789 cloud computing reference architecture standard. 1. has 3 main roles for cloud computing: • Cloud service ...

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