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Process improvement in an office environment …
Process improvement in an office environment using Lean Six Sigma Finding ways to work smarter instead of harder in day-to-day customer service operations by David G ransson Arnela Tunovic Diploma work No. 100/2012 at the Department of Materials and Manufacturing Technology CHALMERS UNIVERSITY OF TECHNOLOGY Gothenburg, Sweden Diploma work in the Master s Programme Quality and Operations Management Performed at: Panalpina AB Fl jelbergsgatan 18, 431 37 M lndal Supervisor: Anna T rm nen Panalpina AB Fl jelbergsgatan 18, 431 37 M lndal Examiner: Peter Hammersberg Department of Materials and Manufacturing Technology Chalmers University of Technology, SE - 412 96 Gothenburg i Process improvement in an office environment using Lean Six Sigma Finding ways to work smarter instead of harder in day-to-day customer service operations David G ransson & Arnela Tunovic DAVID G RANSSON & ARNELA TUNOVIC Diploma work no 100/2012 Department of Materials and Manufacturing Technology Chalmers University of Technology SE-412 96 Gothenburg Sweden Telephone + 46 (0)31-772 1000 Chalmers Reproservice Gothenburg, Sweden 2012 Process improvement in an office environment using Lean Six Sigma Finding ways to work smarter instead of harder in day-to-day customer service operations DAVID G RANSSON & ARNELA TUNOVIC Department of Materials and Manufacturing Technology Chalmers Univers
Process improvement in an office environment using Lean Six Sigma Finding ways to work smarter instead of harder in day-to-day customer service operations
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